Terms and conditions

By making a booking you agree that you have read and understood these terms and conditions, and have provided us with accurate information to help us to give you the best experience on the water.

  1. Booking

Individual bookings are secured by full payment. Group bookings are secured by full payment or a £10 pp non-refundable deposit.

You can secure your booking by payment online or on the phone by credit or debit card.
 We will send you a confirmation email with session details and a link to our joining instructions.

  1. Gift vouchers

Gift vouchers are paid in full at the time of purchase and are redeemable by any person. Vouchers are valid for a session up to 12 months from their purchase date and are redeemed online. Gift vouchers are non-refundable.

  1. Safety and consent

Prior to the activity starting, you will be asked to complete a Registration Form in which you acknowledge the associated risk and disclose relevant medical information.

Safety is our highest priority and we cannot not take people out thought to be under the influence of alcohol or drugs prior to and during the activity.

If in our opinion the participant is not considered to be sufficiently well, fit or able to take part in their activity, we reserve the right to exclude them from the activity at any time, in which case SUP Bristol will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.

If participants choose to ignore reasonable instructions, SUP Bristol’s instructors have the right to exclude them from the whole or part of their session and cannot accept any responsibility for any liability, loss expenses or damages arising as a result.

  1. Liability

SUP Bristol instructors will always prioritise customer safety. We will not accept liability for personal injury that happen as a result of participants not following instructions. We have Public Liability insurance and personal insurance is optional.

  1. Under 18s

For U18’s, the Registration Form should be completed by a parent or guardian. By signing on behalf of a minor, you agree to act ‘in loco parentis’. 


By booking a standard session, you confirm that participants are 16 years or older. 


By booking a family session, you agree that children are aged between 8-15 years old. 


  1. Cancellation by SUP Bristol

We aim to run all sessions as planned. However, in rare cases of extreme weather or staff sickness, we may have to amend or cancel your session.

If we have to cancel your session we will rearrange it for a future date, or offer a credit note valid for 12 months. If neither option is suitable we will refund your booking in full.

  1. Cancellation by customer

There may be rare cases where you need to reschedule your session. SUP Bristol will reschedule or refund your session(s) subject to the table below, and try get you on the water on the date of your choice subject to staff availability. 


Time before activity date Refund
Over 6 weeks Fee paid less £10pp (non-refundable deposit)
Up to 6 weeks before Zero refund
  1. Personal belongings

We can store your belongings while you are on the water. Items left in our care are left at the owner’s risk and personal items taken on sessions remain participant’s responsibility.

  1. Sharing of information

We will never sell, rent or lease our customer information to third parties.

We may use photography and video content taken during our courses or activities on our social media sites.