By making a booking you agree that you have read and understood these terms and conditions, and have provided us with accurate information to help us to give you the best experience on the water.
Individual bookings are secured by full payment. Group bookings are secured by full payment or a £10 pp non-refundable deposit.
You can secure your booking by payment online or on the phone by credit or debit card. We will send you a confirmation email with session details and a link to our joining instructions.
- Gift vouchers
Gift vouchers are paid in full at the time of purchase and are redeemable by any person. Vouchers are valid for a session up to 12 months from their purchase date and are redeemed online. Gift vouchers are non-refundable.
- Safety and consent
Prior to the activity starting, you will be asked to complete a Registration Form in which you acknowledge the associated risk and disclose relevant medical information.
Safety is our highest priority and we cannot take people out thought to be under the influence of alcohol or drugs prior to and during the activity.
Our SUP boards have a maximum weight limit of 120 kg.
If in our opinion the participant is not considered to be sufficiently well, fit or able to take part in their activity, we reserve the right to exclude them from the activity at any time, in which case SUP Bristol will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.
If participants choose to ignore reasonable instructions, SUP Bristol’s instructors have the right to exclude them from the whole or part of their session and cannot accept any responsibility for any liability, loss or expenses, or damages arising as a result.
SUP Bristol instructors will always prioritise customer safety. We will not accept liability for personal injury that happens as a result of participants not following instructions. We have Public Liability insurance and personal insurance is optional.
- Under 18s
For under 18’s, the Registration Form should be completed by a parent or guardian. By signing on behalf of a minor, you agree to act ‘in loco parentis’.
By booking a family session, you confirm that children are aged between 8-18 years old.
By booking a harbourside adventure or taster session, you confirm that participants are 18 years or older. We reserve the right to exclude minors, in which case SUP Bristol will not accept liability for any damages, loss or expenses, and fees paid will be non-refundable.
- Cancellation by SUP Bristol
We aim to run all sessions as planned. However, in rare cases of extreme weather or staff sickness, we may have to amend or cancel your session.
If we have to cancel your session we will rearrange it for a future date, or offer a credit note valid for 12 months. If neither option is suitable we will refund your booking in full.
- Cancellation by customer
There may be rare cases where you need to reschedule your session. SUP Bristol will reschedule or refund your session(s) subject to the table below, and try get you on the water on the date of your choice subject to staff availability.
|Time before activity date||Refund|
|Over 6 weeks||Fee paid less £10pp (non-refundable deposit)|
|Up to 6 weeks before||Zero refund|
- Running Late
Our sessions start promptly at the agreed time. We suggest in our joining instructions that you arrive ten minutes prior to the session, and we suggest travelling by foot or bike to avoid parking issues. Whilst private group session start times can be delayed, we are often unable to extend the session. If you have booked a public session, we may not be able to include you if you arrive late and we have already started, even if you let us know by phone in advance. We regret that no refund can be offered if group sessions are curtailed, or you’re unable to join your public session, through late arrival.
- Personal belongings
We can store your belongings while you are on the water. Items left in our care are left at the owner’s risk and personal items taken on sessions remain participant’s responsibility.
10. Sharing of information
We will never sell, rent or lease our customer information to third parties.
We may use photography and video content taken during our courses or activities on our photo sharing and social media sites.
11. Natural disasters policy