Joining instructions – Everything you need to knowEverything you need to know before your session
Thank you for booking with us. Here is everything you need to know. If you’re booking for a group please forward this information to everyone in your party. If you can’t find what you’re looking for here, please search our frequently asked questions page or, if you’re still confused, please get in touch.
Where do we meet?
Our meeting place is Baltic Wharf, Cumberland Road, Bristol BS1 6XG, right next to the Cottage Inn. We’ll meet you on the quayside and you’ll see a row of paddleboards. We’re a 30 minute walk from the city centre or a short ferry journey (ask for a ticket to the Cottage).
There is free parking on site at the Cottage Inn but it is first come first served. Our nearest pay and display car park is at the ss Great Britain (follow the brown signs or use BS1 6JR), a ten minute walk along the harbourside. We recommend travelling by foot or bike if you’re local.
What should I bring?
Please bring clothes you don’t mind getting wet. Sportswear is ideal. Please dress for the weather and try to avoid cotton and jeans that are wet when cold. Bring a change of clothes and a towel if you fancy a shower afterwards. If it’s chilly we’ll offer wetsuits but most people wear their own clothes during summer. If it’s warm please bring a water bottle – we can take them on the water for you.
What is provided?
Other than this season’s best equipment and expert tuition we also provide:
- optional wetsuits and buoyancy aids
- hot showers
- changing facilities
- storage of belongings
We’re happy to store your valuables while you’re on the water but belongings are left at your own risk.
Whilst you’re welcome to wear old trainers on the water, in summer we love paddling barefoot as it gives you a better feel for the board. Please bring a pair of shoes or flip flops for walking around on the bank before and after the session though. Under 18’s should always wear footwear.
When should I arrive?
We aim to start each session promptly please arrive five minutes before the start of the session. If you’ve booked a public session we may not be able to delay the start to wait for you.
We start promptly so please arrange to arrive a few minutes early.
We may not be able to delay a public session if you’re running late as it’s not fair on the rest of the group. If the session has already started when you arrive we will not be able to refund your booking. At busy times we may not always be able to answer calls at the start of sessions, so please arrive on time.
Please assume your session is going ahead unless you hear from us. We aim to go out in all weathers! The only reason we’d cancel is in the case of very strong wind or thunder and lightning. If we need to cancel we’ll do our best to give you 24 hours notice and let you know by email or text message. If we have to cancel your session we’ll look to reschedule. If that’s not possible we’ll offer you a full refund.
After your session
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