With the situation changing all the time we’ve created this page to provide up to date information on how we’re supporting our customers and the paddling community through these challenging times. We’ll update this regularly as things change. We can’t wait to get back out on the water as soon as we can! Here’s our plan until then.
We’ll let you know if your session is cancelled.
We’re keeping a close eye on developments as things are changing all the time. If extensions to restrictions mean your session won’t be able to go ahead we’ll be in touch to confirm this and ask what you’d like to do.
Reschedule for free, quickly and easily!
If we do have to cancel, rescheduling will cost you nothing and we’ll make it quick and easy. We’re opening up new dates and times this summer/autumn and taking bookings into 2021 too. You’ve got as long as you need to reschedule, so if you don’t have a date in mind right now that’s no problem at all. Just let us know when you are ready. If you’d like to cancel your booking instead the cancellation terms on your original booking will apply.
Giving back to our community, whilst giving to charity.
To say thank you for your flexibility in rescheduling your session, we’re offering 5% store credit for use against any balance due on your booking, or against future bookings. This applies to all bookings over £50.
We’re also donating 5% of all bookings to our charity partner Frank Water, to help support some of the poorest people in the world with safe water, good hygiene and handwashing; a cause which has never been more important.
The plan until we can get back on the water
We can’t wait to get back on the water. We’ve got so much planned for this season and beyond and can’t wait to share it with you. We’ve got fantastic new trips and exciting new courses to run, shiny new boards to inflate, and a super strong team ready to roll in Bristol harbour.
For now though, that will have to wait. So we’re all ready to go when restrictions are lifted we’ve moved temporarily online! We’re running two Zoom classes a week and everyone is welcome. Thursday is Fitness for Paddleboarders (Thur 6-7pm) and Saturday is Yoga for Paddleboarders (9-10am) followed by a coffee and catch-up. Both sessions are available to book on our website or on Move GB.
Keeping you informed
We’re keeping this page up to date and will update our social media channels (above) if and when things change. We’ll also get in touch if your session is cancelled.
If you are concerned about your session and would like to discuss your options, please email us at [email protected] and we’ll be happy to help.
THANK YOU!Kate, Tim and the team x
We want to say a massive thank you to all our customers for your support and flexibility in this difficult time. Your messages of support have been really heartwarming. Huge thanks to everyone who has rearranged a session rather than cancelling – we salute you! SUP Bristol will ride this out. And when it’s all over we can’t wait to get out on the water with you and celebrate.
Is my session going ahead?
We are keeping a close eye on the news and will let you know if your session is cancelled. If you’ve not heard from us please assume we’re still planning to go ahead.
Can I postpone my session or trip?
Absolutely. If you’re worried that you may not be able to join us due to restrictions in place on travel you’re very welcome to either reschedule to a future date, or put it off until you’re ready to book another date. There’s no fees to change a booking, and no price increases. Don’t worry if you have an outstanding balance either; this won’t be due until two weeks before the date of your new booking.
How will I know if my session has been cancelled?
If restrictions on travel and social distancing are extended and mean we’ll have to cancel your session we’ll get in touch with you by email to confirm this and remind you of your options.
What are my options if my session is cancelled?
We aim to provide as much flexibility as possible here. You can either reschedule to a future date for free or turn your booking into credit for use when you’re ready (for any of our sessions or trips). There are no additional fees or price changes, and you’ll still have a fantastic day to look forward to!
Another great reason to choose one of these options is that for every reschedule or credit we will donate 5% to our charity partner, Frank Water – where it will be put to use to support some of the poorest people in the world with vital clean water, sanitation and hygiene. We’ll also give you back 5% extra as a credit voucher, to say thank you for your support in these difficult times. If you’ve booked for a group this can be taken from the final balance due.
What about gift vouchers? Can you extend their validity?
Yes, we’ve extended the validity of all gift vouchers by 12 months so there’s no excuse not to join us for a paddle as soon as you can!
I no longer want to take part. Can I have a refund?
If we’ve not been in touch to say otherwise, please assume your session is going ahead as planned. Normal cancellation policy will apply. We’d urge you to consider rescheduling your session rather than cancelling. We’d love to get you on the water as soon as we can!
Keeping in touch
We’re keeping this page up to date and will update our social media channels if and when things change. We’ll also get in touch if your session is cancelled.
If you are concerned about your session and would like to discuss your options, please email us at [email protected] and we’ll be happy to help. If you’d prefer to speak to one of us just let us know. We’re a skeleton crew at the moment so please leave us a voicemail and we’ll call you back as soon as we can.
See you on the water (soon!)
Kate, Tim and the SUP Bristol team xx