How have we adapted for COVID-19?
Rigorous procedures have been put in place so that we can all get back on the water safely:
Communication and booking
All bookings are in advance online or by phone only
We make it clear on booking that we won’t accept anyone with COVID symptoms in the last 14 days. We’ll check this at the water too and ask you to complete a health declaration.
SUP is the perfect socially distanced activity but we’ve made a few changes to help with keeping our distance. If you need a hand getting whilst out on a session we have plenty of tips and tricks to limit being closer than 2m. We’ve now reopened for youth sessions but we ask that a responsible adult from your household or support bubble accompany groups of young people. We’ll always make sure you’re paddling in safe conditions, and if you need a bit of help we’ll use a towline to pull you to a safe spot. With great demonstrations and explanations we don’t see the need to break the 2m rule. In the unlikely event we ever had to rescue anyone we would of course break the rule. We’ll run through all of this briefly at your briefing.
We provide hand sanitiser at the start and end of the session and encourage you to bring your own too.
We ask all customers to arrive kitted up and ready to go and have closed our changing rooms for the time being. This is under constant review. Wearing sportswear is great if the weather is fine. If not, we strongly recommend bringing your own jacket and/or wetsuit if you have one. (if not we can lend you one – check out the info on washing below)
Wetsuits are now soaked in Milton Sterilising Fluid after each use. Soaking has been increased to 15 minutes, followed by rinsing in fresh water. (1)
Staggering arrival times
We’ve introduced more sessions throughout the day and where possible we’re staggering arrivals to limit the number of people gathering in one place.
We’re scrubbing all paddles and paddleboards with soap, water and plenty of agitation between uses, with particular attention to the main touch points.
We follow COVID Secure Government Guidelines on gatherings and these are subject to change at any time. Government guidelines on large gatherings (2). We’ll keep you updated here as soon as we’re able to reopen in Spring 2021.
Our toilets and storage unit are still closed to customers. We will meet you at the water where possible. We’re taking care to avoid contact between staff when loading and unloading equipment. We can still store your gear away securely.
Track and trace
We’ll ask you to sign in on arrival. We’ll ask for your email address and phone number in order to assist with government track and trace should we ever need to.